PRIVACY NOTICE
How enquiry information is handled.
This notice explains the information HEXUE collects through its website enquiry forms and how it is used.
Henan Hexue Industry Co., Ltd.
For questions or requests about information submitted through this website, contact [email protected].
What an enquiry may include
Depending on the form you use, we may receive your name, email address, phone number, company, product interest, target market, requested quantity, project details, source page, submission time and IP address. If you attach a file, we receive the file and its name. The form accepts files up to 8 MB in the types listed beside the upload control.
Website analytics may collect usage and device information through Google Analytics on production pages. Browser or server logs may record technical request information needed to operate and protect the site.
Responding to business enquiries
We use enquiry information to review and answer your request, discuss a brush project, manage follow-up and maintain the related business record. The form sends the enquiry to our business email service and stores a copy in a private enquiry record used by authorised company staff. Uploaded files are attached to the enquiry email and are not published as website content.
Service providers supporting website hosting, email delivery and analytics may process information to provide those services. We do not use enquiry details for unrelated marketing through this form.
Contact us about your information
Enquiry records are kept while needed to respond to and manage the business relationship, and may be retained longer where required for recordkeeping or legal obligations. The current enquiry system does not specify a fixed deletion schedule. To ask about access, correction or deletion of information you submitted, email [email protected] and identify the enquiry so we can locate it.
Enquiry records are stored outside the public website directory with access limited to authorised use. No internet transmission or storage system can be described as risk-free.
Changes to this notice
We may update this notice when the website or enquiry handling changes.
Last updated: 12 November 2026.